To help you focus on your core business, AIC can support you on most of your IT business processes, either as a one-by-one BPO service provider or as a strategic IT partner. We can assist with 1Customer Relationship Management, 2Service Level Management, 4Application Support & Maintenance, 5Software product development, 6R&D processes, 7Project management, 8QA & 10IT audit processes, 11Digitisation & Data Capture, 12Database management, 13IT Security support & Analysis, etc. AIC takes a holistic view of your business and provide insights into how you can optimise your resources to enhance and improve customer experience, whilst realising efficiencies and delivering true ROI.
AIC provides both Hosted and Cloud based Call Centre Solutions. Whether your business needs a call centre service where our trained agents receive your customer calls or a solution where you operate your own Cloud Based Virtual Call Centre, AIC can assist. Our solution helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our hosted contact centre solutions provide transformational insights into customer experiences and helps you identify core issues so that you can provide improved and personalised customer experiences. Our solutions do now required much hardware, and there no coding required. They are Easy to Deploy, Easy to Use and Easy to Manage.